Effective Date: 02/02/2026
At Jainson Pharmaceuticals Pvt. Ltd. (Jainson India), we aim to ensure a smooth and reliable shopping experience. This Shipping & Cancellation Policy explains how orders are processed, shipped, and cancelled.
1. Shipping Locations
- We currently ship across India.
- International shipping, if available, will be mentioned separately on the website or during checkout.
2. Order Processing Time
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping & Delivery Timeline
- Standard delivery time is 3–7 business days, depending on your location.
- Delivery timelines may vary due to courier delays, weather conditions, regional restrictions, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be clearly mentioned at checkout before payment.
- Free shipping offers, if available, will be subject to promotional terms and conditions.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email or SMS.
- Customers are responsible for tracking their shipment using the provided information.
6. Delivery Issues
Jainson Pharma is not responsible for:
- Delays caused by courier partners
- Incorrect or incomplete delivery addresses provided by the customer
- Failed delivery attempts due to customer unavailability
In such cases, re-delivery or reshipping costs may be borne by the customer.
7. Cancellation Policy
Order Cancellation by Customer
- Orders can be cancelled before dispatch only by contacting our support team.
- Once the order is shipped, it cannot be cancelled.
Order Cancellation by Jainson Pharma
We reserve the right to cancel orders in cases such as:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent transactions
- Incomplete or invalid shipping information
In such cases, a full refund will be issued.
8. Refunds for Cancelled Orders
- Approved refunds for cancelled orders will be processed within 7–10 business days
- Refunds will be credited to the original mode of payment
9. Incorrect Address or Failed Delivery
- If an order is returned due to an incorrect address or unsuccessful delivery attempts, refund or reshipment will be processed only after deducting shipping charges.
10. Policy Updates
Jainson Pharma reserves the right to modify or update this Shipping & Cancellation Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.
11. Contact Us
For shipping or cancellation-related queries, please contact:
Jainson Pharmaceuticals Pvt. Ltd.
238, Hiranandani Industrial Estate,
Opp. Kanjurmarg Station (W),
Mumbai – 400078, India
📞 Phone:
+91-22-2578-1611
+91-22-2577-7511
📧 Email:
yogesh@jainsonindia.com