Effective Date: 02/02/2026
At Jainson Pharmaceuticals Pvt. Ltd. (Jainson India), customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which products purchased from our website may be returned or refunded.
1. 7-Day Return Policy
We offer a 7-day return window from the date of delivery. If 7 days have passed since you received your order, we regret that we cannot offer a return or refund.
2. Eligibility for Returns
To be eligible for a return, the product must:
- Be unused, unopened, and in original condition
- Be returned in its original packaging with all labels intact
- Be accompanied by proof of purchase (invoice or order confirmation)
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used Ayurvedic, herbal, or cosmetic products
- Products with broken seals or tampered packaging
- Items damaged due to improper handling after delivery
- Products purchased during clearance or special discount sales (unless damaged or defective)
4. Damaged or Defective Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect item delivered
Please contact us within 48 hours of delivery with:
- Order ID
- Clear photos or videos of the product and packaging
Once verified, we will arrange a replacement or refund, as applicable.
5. Return Process
To initiate a return:
- Email us at yogesh@jainsonindia.com with your order details
- Our support team will review your request and guide you through the next steps
- Approved returns must be shipped back to the address shared by our team
Return shipping costs may be borne by the customer unless the return is due to a damaged, defective, or incorrect product.
6. Refunds
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original mode of payment
7. Replacement Policy
- Replacements are subject to product availability
- If a replacement is not available, a refund will be initiated
8. Cancellation Policy
- Orders can be cancelled before dispatch by contacting our support team
- Orders that have already been shipped cannot be cancelled
9. Important Notes
- Jainson Pharma reserves the right to refuse returns that do not meet the above conditions
- This policy is applicable only to purchases made through our official website
10. Contact Us
For any questions regarding returns or refunds, please contact:
Jainson Pharmaceuticals Pvt. Ltd.
238, Hiranandani Industrial Estate,
Opp. Kanjurmarg Station (W),
Mumbai – 400078, India
📞 Phone:
+91-22-2578-1611
+91-22-2577-7511
📧 Email:
yogesh@jainsonindia.com